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Support Ticket System: Inbox to Helpdesk

A complete AI powered support ticket system for MS365 inboxes. Monitors unread emails every 15 minutes, creates and threads tickets, suggests AI resolutions, and lets agents reply directly from a live ticket feed UI. Includes: 🎫 Support Ticket Agent (7 tools: fetch emails, read…

Support Ticket System: Inbox to Helpdesk

4 components

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Julian Vorraro

Built by Julian Vorraro

Orbitype.com

4 components

This template is the start. Orbitype is the platform.

Install it, then keep building demand, CRM, and delivery in one GTM environment.

This template

Support Ticket System: Inbox to Helpdesk

A complete AI powered support ticket system for MS365 inboxes. Monitors unread emails every 15 minutes, creates and threads tickets, sugges…

  • 4 components
Install

One click into your workspace

Install the template and start with Apps, Workflows, Agents, and Components already wired together.

The platform

This template is the start. Orbitype is the platform.

Run demand, CRM, and delivery in one GTM environment — then keep customizing in plain English.

One workspace for templates, agents, and the rest of your GTM stack.

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Get it running in three steps

Start free, install the template, and shape it to your business.

  1. 01

    Sign up for free

    Create your Orbitype workspace in minutes. 30 days of Premium included, no credit card required.

  2. 02

    Install this template

    Add the template to your workspace with one click. Everything arrives ready to run.

  3. 03

    Customize in plain English

    Tell the Orbitype AI agent what you want to change. It adjusts the system to your liking, no code needed.

Get started for free

No credit card. Premium for 30 days.

Publisher

Built and supported by

This template is published by Julian Vorraro. Reach them for setup questions, customization, or support around this package.

Julian Vorraro

Julian Vorraro

Orbitype.com

Support contact for this template — setup, customization, and questions about the package.

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Published by Julian Vorraro. The publisher is responsible for this package. Orbitype hosts community templates and does not review every one.

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Contents

Components in this template

4 components

  • App

    Support Ticket Feed Artifact

    Live support ticket feed artifact. Two panel UI: ticket list (left) with status/priority filters + thread view (right) with inbound/outboun…

  • Workflow

    Support Ticket — Background Sync Workflow

    Cron workflow that runs every 15 minutes on weekdays and calls the Support Ticket Agent via agency.get('support ticket agent'). Keeps ticke…

  • Database

    Support Ticket System — DB Schema

    PostgreSQL schema for the Support Ticket system. Creates 2 tables: support tickets (one row per ticket with subject, customer, status, prio…

  • Agent

    Support Ticket Agent

    Silent support ticket agent for MS365 inboxes. Reads unread emails, creates or updates tickets with threading, suggests AI resolutions, and…

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